FAQ

Personal data

I cannot remember my username / password

Your username is very simple; it is your e-mail address. To recover your password, click on “Log-in” at the top of the home page, and click on “Have you forgotten your password?”. We will automatically send you an e-mail with a link that will start the recovery process. The system will create a random password, which we recommend you change for another one that may be easier for you to remember (in My account > My personal details).

How can I change the details of my account?

Identify yourself in the “My account” area with the help of your e-mail address and your password, to modify the details of your account.
    

How can I cancel my subscription to the newsletter?

It is sufficient just to click on the link “Click here if you do not wish to continue receiving our newsletter”, situated at the bottom of the newsletter.

How are the personal details of my account used?

We only use the data in your account for purely commercial purposes. You have the rights of access, rectification, cancellation and opposition to the processing of your data (ARCO) at all times, which you may exercise by means of a request addressed to FUN DAS BCN, S.L., Calle Dalmases, 20 5B, 08017 Barcelona, indicating the reference "Data Protection”, or to the e-mail address support@fundasbcn.freshdesk.com

 

Orders

Where is the trolley with my order?

Your trolley is in the upper-right corner of the home page. When you click on the basket the breakdown of your order will appear immediately.

How can I place my order?

The web is available 24 hours a day, 365 days a year, and you may also call us on the telephone, at +34 931010583, from Monday to Friday, except on public holidays, from 09:00 to 17:30.

What prices are used?

Our prices include VAT.

How can I know if the products are available? 

The products that appear in the web are normally available for purchase. If not, a message indicating otherwise will appear next to the product.

Is it possible to modify / cancel an order?

Depending on how advanced your order is, it may be possible to eliminate the products from the trolley. If the purchase process has already been finalized, call us on 93 101 05 83 from Monday to Friday, from 09:00 to 17:30, or send us an e-mail, to support@fundasbcn.freshdesk.com

How can I know if my order has been registered?

Once you have validated your order and made the payment by safe means, you will receive a confirmation e-mail. This is a detailed summary of the order.

Can I consult the details of my order?

You can consult the details of all of your orders by entering “My account”, in the section “History and details of my orders”. You may also consult and print out your invoices.

When will my order be sent to me?

In principle, orders received before 11:00 are processed on the same day. However, the time for the processing and preparation of the order may be greater; depending on the articles requested, with it being possible for this to take 3 to 4 working days. As soon as your order is ready to be sent, we will send you a confirmation e-mail.

 

Payment

What means of payment are accepted by Fun*das bcn?

We propose various means of payment for you:

  • Credit card: Fun*das bcn accepts VISA, MASTERCARD and AMERICAN EXPRESS cards.
  • PayPal: If you have a PayPal account, you can make purchases in a comfortable and totally secure manner by this means.
  • Bank transfer: You can make a transfer from your account for the value of the order, indicating the order number.

Are payments by card really secure?

We take the security of payments and the confidentiality of the data that you communicate to us very seriously. Therefore, the site uses an SSL (Secure Socket Layer)-encrypted means of payment that guarantees the encrypting of your bank details when they circulate on the Internet, that is, that they are totally encrypted so that they may not be read. You may verify that the operation is secure because the symbol of a padlock appears on your browser. The transaction is carried out via the payment Gateway of the bank Banco Sabadell, with which we are associated and which is the only party that will have the bank details that you communicate to us at the moment of payment. Fun*das bcn does not have access to your bank details in any case.

On introducing your card number to make the purchase, what you are actually doing is transmitting your bank details directly to our bank, which registers them on its server, which is highly secure. Said data do not pass through any intermediaries, not even Fun*das bcn. 

 

Delivery

What are the delivery zones of Fun*das bcn?

Fun*das bcn sends to Europe and the rest of the world. For information on the conditions, terms and shipping expenses by zones or countries, enter the Shipment section.

Which means of shipment exist?

We ship within Spain via the company ASM; in other European countries via Mail Boxes, and; to other destinations, by Post.

What are the delivery deadlines?

For shipments to Spain, available products in stock are sent within a deadline of 2 working days plus the delivery time established by ASM, which tends to be a maximum of 2 to 3 days.

For shipments to Europe, available products in stock are sent within a term of approximately 2 working days plus the delivery time stipulated by Mail Boxes (for further information, enter here).

For shipments to other countries around the world, contact our customer service department, at support@fundasbcn.freshdesk.com


What are the shipping expenses?

Shipping expenses are calculated automatically on the basis of the place to which the articles ordered are sent, as well as their weight and total volume. We will inform you of the exact sum that you will have to pay as expenses for each order.

In addition, remember that you have the option of obtaining free shipping. For information on the minimum purchase values, click here.

How can I track my order?

Once you have confirmed your order, you will receive a confirmation e-mail. Once the order has left our warehouses, you will receive another e-mail with the tracking number of the corresponding transport company so that you may track the delivery.


What will happen if nobody can receive the order at the moment of delivery?

If you are not at home, our transport provider will leave a Calling Note to inform you that it attempted delivery. You have the options of either contacting the numbers that it may indicate on the note or, otherwise, of waiting for the transport company to contact you at the number that you indicated when you placed your order; it is therefore very important for you to leave contact telephone numbers. The transport company may reprogram the delivery within a deadline of 7 days.

Is it possible to opt for a gift pack?

If you would like a gift pack, you must indicate this when you validate your trolley.

What do I have to do if one of the parts of my order is broken or missing?

If you have any problems upon delivery, contact the customer service department of Fun*das bcn as soon as possible, by telephone, on the number 93 101 05 83, or by e-mail, at support@fundasbcn.freshdesk.com

 

Returns

How can I return an article ordered in the web?

You have a legal deadline of 14 calendar as from the receipt of the product to inform us of your intention to return the product to us. For information on the conditions, you may access the Returns section or contact us by calling us on 93 101 05 83, or send us an e-mail, to support@fundasbcn.freshdesk.com

 

Customer service

How can I contact the customer service department?

The FAQs of Fun*das bcn are intended to respond as well as possible, in the swiftest and most detailed manner, to all of your questions. Should you have any further queries, you may contact us on the telephone number 93 101 05 83 or by e-mail, at support@fundasbcn.freshdesk.com

How can I access the general sales conditions?

The Sales Conditions are at your direct disposal at the bottom of the home page in the site fundasbcn.com. We may also send them to you by e-mail should you so request.

 

Observations / Suggestions

How can I send you my suggestions or observations?

You can send us your suggestions and observations via our e-mail address support@fundasbcn.freshdesk.com


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