FAQ

Identify yourself in your "My account" space with the help of your email address and your password, to modify the data of your account.

Simply click on the link "If you do not wish to continue receiving our newsletter, click here" located at the bottom of the newsletter".

We use your account data for purely commercial purposes only. At all times you have the rights of access, rectification, cancellation and opposition to the processing of your data (ARCO), which can be exercised by request addressed to FUN DAS BCN, SL Calle Alfonso XII, 429-431, 08917 Badalona, Barcelona, Spain indicating the reference "Data Protection" or email:soporte@fundasbcn.com

We have gift cards with a minimum amount of €50 up to €300.
Get your gift card here.

You can check the compatibility of each model in the description of the product sheet on our website. All our covers are made to measure based on the original models, they are tested until they fit perfectly and comply with our seal of quality.

In the packaging of the cover you will find a QR code, scan it and you will be able to see a demonstrative video of its placement. You can also consult the demo video directly by searching for the article on the web. Or, you can consult your doubts in customer service soporte@fundasbcn.com. Send us some pictures of how it looks on you and we'll help you adjust it.

You can search for the cover for your chair through our menu or simply by putting the make or model of your chair in our search engine. If you have questions or you can't find your model, contact soporte@fundasbcn.com

Our universal products fit very well with most chairs on the market. In the product file you will find the measurements so that you can compare them with your model. Likewise, if you think that it can be valid and later you consider that it is not compatible, we would manage the return.

We sell our articles as they are shown in the photographs and the number of pieces is indicated in the product description sheet. If in the image the seat comes with a harness cover, you will receive them together with your cover.

We sell our articles as they are shown in the photographs and the number of pieces is indicated in the product description sheet.

NO, for the safety of the baby, you should NEVER put our hammock cover without the original one underneath. Remember that we are not manufacturers of hammocks, we only dress them.

Yes, the covers can be washed.

• Machine washable up to 30º.
• Do not bleach.
• Do not use dryer.
• Do not dry clean.
• If ironing is required, apply gentle temperature.

In the event that there is a product that cannot be washed, we will always indicate it in the DESCRIPTION-COMPOSITION AND WASHING product file.

Yes, all our products have a guarantee.
At Fun*das Bcn we design and manufacture textile products for babies. Once you receive your order, we recommend opening it and testing the case. If at that time, everything is correct, it does not present any original defect.
During the first 6 months from receipt of the cover or product, we will take care of any demonstrable defect. On the contrary, if after 6 months a defect appears in the product, we will understand that the defect is caused by its misuse (for example: improper washing, poor placement, etc.).

We propose several types of payment:

• Credit Card: Fun*das Bcn accepts VISA and MASTER CARD.
• PayPal: If you have a PayPal account you can comfortably and safely make purchases through this mode.
• Buy first, pay later: Make your purchases with complete confidence. Buy now and pay when you check out your order, up to 7 days after shipping. No added cost. service managed by SeQura.
• plit your payment: Divide the payment into 3, 6 or 12 monthly installments. For only a fixed cost per month. You can modify or complete the payment whenever you want without penalties. service managed by SeQura.

We take the security of payments and the confidentiality of the data you communicate to us very seriously. For this reason, the site uses an encrypted SSL (Secure Socket Layer) payment mode that guarantees the encryption of your bank details at the time they circulate through the network, that is, they are fully encrypted so that they cannot be read. You can verify that the operation is safe because the symbol of a string appears in your browser. The transaction is carried out through the Banco Sabadell payment gateway with whom we are associated, and which is the only one in possession of the bank details that you communicate to us at the time of payment. Fun*das Bcn does not have access to your bank details in any case.
When you enter your card number to make the purchase, what you actually do is transmit your bank details directly to our bank, which records them on its highly secure server. Said data does not transit through any intermediary, not even Fun*das Bcn.

Your cart is located at the top right of the home page. When you click on the basket, the details of your order will immediately appear.

Through our website. Open 24 hours a day 365 days a year.

Our prices include VAT.

The products that appear on the web are normally available for purchase, if not, a message will appear next to the product indicating otherwise.

Depending on the progress status of your order, it is possible to delete the products from the cart. If the purchase process is already finished and has not been sent, call us at 93 101 05 83 from Monday to Thursday, from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 5:30 p.m. and Fridays from 8:00 a.m. to 3:00 p.m. :00h, except holidays.

Once you have validated your order and made the payment safely, you will receive a confirmation email. This is a detailed summary of the order.

You can check the details of all your orders by entering "My account", in the "History and details of my orders" section. You can also check your invoices and print them.

In principle, orders received before 12 noon in the morning are processed the same day (except from Friday to Sunday) and will arrive between 48-72 hours (Spain peninsula, see the Shipping Policy for more detailed information). However, during periods of major promotions or campaigns, exceptionally the processing and preparation time of an order may be longer; Depending on the items requested, it may take between 3 and 4 business days. As soon as your order is ready to be shipped, we will send you a confirmation email.

Once you confirm your order you will receive a confirmation email. Once it leaves our warehouses, you will receive another email with the guide number of the corresponding transport company so that you can track the delivery.

In the event that you are not at home, our transport provider will leave a Passage Note to inform you that it was delivered. You have the option of contacting the numbers indicated in the note or waiting for the transport company to contact you at the number you indicated when entering your order; That is why it is very important that you leave contact telephone numbers. The transport company can reschedule the delivery within a maximum period of 7 days.

Yes, you can pick it up in 2 hours (with the exception of personalized ones) after the purchase from Monday to Thursday from 8:00 a.m. to 4:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m. We keep your order for 5 business days.

Fun*das Bcn ships to Europe and the rest of the world. To know the conditions, terms and shipping costs by area or country, enter the sectionSend conditions.
Although we are working on it, at the moment we do not make direct shipments to the Canary Islands, Ceuta or Melilla, although there are stores that sell our products there. Call us and we will inform you.

Deliveries within Spain and Europe are made through the company ASM and other destinations through Correos.

For a shipment to Spain, the products available in stock are sent within a maximum period of 3 working days plus the delivery time established by ASM, which is usually 48 to 72 hours.
For a shipment to Europe, the products available in stock are sent within a maximum period of 3 working days plus the delivery time stipulated by ASM (for more information consul there)
For a shipment to another country in the world, contact our customer service at soporte@fundasbcn.com

The shipping costs are calculated automatically based on the place to which the shipment is made, the weight and the total volume of the items ordered. For each order we will indicate the exact amount of expenses that you must pay.
On the other hand, remember that you have the option of obtaining free shipping costs, as long as you reach a minimum amount. To know the minimum purchase amounts, click here

Once you confirm your order you will receive a confirmation email. Once it leaves our warehouses, you will receive another email with the guide number of the corresponding transport company so that you can track the delivery.

In the event that you are not at home, our transport provider will leave a Passage Note to inform you that it was delivered. You have the option of contacting the numbers indicated in the note or waiting for the transport company to contact you at the number you indicated when entering your order; That is why it is very important that you leave contact telephone numbers. The transport company can reschedule the delivery within a maximum period of 7 days.

In the event of a problem at the time of delivery, contact Fun*das Bcn customer service as soon as possible by phone 93 101 05 83 or by email soporte@fundasbcn.com

Contact us as soon as possible (we are very fast managing shipments) at 93 101 05 83 from Monday to Thursday from 8:00 a.m. to 4:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m.

If you are not satisfied or you made a mistake when selecting the product purchased through our website, you can withdraw from the contract within a maximum period of 14 calendar days without justification from the date of receipt of the order that you or any other that you have indicated, other than the carrier that received the product.
We will not proceed to any type of exchange or return, be it a mistake by Fun*das Bcn or the client, if the product has been used, washed or personalized.

To exercise your right of withdrawal, you must notify us of your decision through an unequivocal statement, as follows:

• By postal mail: FUNDAS BCN SL, Calle Alfonso XII, 429-431, 08918 Badalona (Barcelona), Spain.
• By email: soporte@fundasbcn.com

Once you have received the email and after registering your request, you have 4 return options:

• If you have made the purchase with PayPal, they will be responsible for returning the costs of returning your order.
• For your convenience, we can activate and manage the collection of your return* (for a cost of €5.50 that will be deducted from the total amount of the refund). The collections will be made at the same address where the first shipment was made.
• Send us your return with the method you choose, assuming the costs of it.
• Come deliver it to our offices.

How to submit it so that a refund can be considered:

• The product must be in its original packaging, without having been washed or used, as well as with the instructions and other documents (invoice, order number, etc.) that may accompany it.
• The original packaging must be placed inside a plastic bag, box or resistant packaging to avoid incidents, loss of parts, etc.

Once the package is received:

• Once your return is received at our offices, quality control will proceed to assess whether the merchandise meets all the requirements to be eligible for reimbursement.
• The refund of the amount to be returned will be effective within 15 business days.

*Only available on the peninsula.

Yes, the expenses generated by the shipment of the item to be returned to our offices are borne by the client.

For international returns from other areas for reasons that are beyond the responsibility of Fun*das Bcn on the product, postage will be paid by the customer.

The Conditions of Sale are available directly at the bottom of the Home page on the fundasbcn.com site. If you request it, we can also send them to you by email.